當談到專業教練的能力指標時，ICF的 專業認證教練標記 (PCC Markers) 是一個不容忽視的工具！🌟 這些標記為教練提供了一個清晰的框架，幫助他們在會談中展現和提升核心能力。讓我們來看看這些PCC標記是如何幫助教練成為更好的教練的吧！👇
🌐 ICF PCC Markers 是什麼？
PCC標記是一組評估標準，旨在確認教練在會談中如何表現ICF核心能力。這些標記的存在不僅提升了教練的專業水平，還確保了教練過程的 公平、一致、可靠。💼
PCC標記對於教練、教練導師和教練培訓師都具有極大的支持作用，它們幫助識別教練在不同能力上的成長空間，也提供了明確的提升方向！💡
🔍 讓我們來看看ICF的8大核心能力標記！
1️⃣ 展現道德實踐 (Demonstrates Ethical Practice)
教練的首要責任就是熟悉並應用ICF的 道德守則，確保自己始終保持教練的專業角色。🤝 一位成功的PCC教練會嚴格遵循這些道德準則。
2️⃣ 體現教練心態 (Embodies a Coaching Mindset)
教練需要擁有 開放、好奇、靈活且以客戶為中心的心態！🌱 這是個持續成長的過程，教練需要不斷學習、反思，並在每一次會談中準備充分。
3️⃣ 建立並維持協議 (Establishes and Maintains Agreements)
與客戶 建立清晰的會談目標 是關鍵！🎯 教練會與客戶一同定義目標、成功標準，並確保客戶的需求在每一次對話中得到滿足。
4️⃣ 培養信任與安全感 (Cultivates Trust and Safety)
一位優秀的教練會 尊重客戶的獨特性，並建立信任關係。🌈 這包含尊重客戶的情感和見解，並在對話中展現支持和同理心。
5️⃣ 保持專注 (Maintains Presence)
教練在會談中要 專注於客戶的整體，並保持好奇心去瞭解更多。👀 這意味著教練會以客戶為主導，讓客戶選擇會談的方向，並允許適當的沉默和反思空間。
6️⃣ 積極聆聽 (Listens Actively)
教練要做到 不打斷並深度聆聽，並根據客戶的情境提出專屬的問題。👂 教練會深入探索客戶的詞彙、情緒和非語言行為，確保會談的理解一致性。
7️⃣ 喚醒意識 (Evokes Awareness)
這一能力是引導客戶 探索更深層的自我認識。💡教練會提出啟發性的問題，幫助客戶拓展思維，看到新的視角和可能性，並以開放的語氣邀請客戶去探索。
8️⃣ 促進客戶成長 (Facilitates Client Growth)
最後，教練要幫助客戶 反思進展並設計未來的行動計劃。📈 教練會與客戶合作，探討會談中的學習成果，並共同設計方法來確保客戶能夠實現目標！
✨ PCC標記的價值
PCC標記並不是一份簡單的檢查清單，而是指導教練在會談中如何展現 核心能力的指南。🌟 對於每一位PCC教練來說，這些標記就像是成為更專業教練的里程碑。透過不斷的實踐和反思，教練不僅能提升自己，也能帶領客戶達到更深層的成長與突破！
希望這篇文章能讓你對ICF PCC標記有更清晰的認識！🎉 無論是作為教練、教練學員或是教練導師，這些標記都是幫助我們不斷進步的重要指引。🚀
ICF Professional Certified Coach (PCC) Markers ICF 專業認證教練 (PCC) 標記Revised November 20202020年11月修訂Copyright 2020 International Coaching Federation©
2020 國際教練聯合會
PCC MarkersPCC 標記
Assessment markers are the indicators that an assessor is trained to listen for to determine which ICF Core Competencies are in evidence in a recorded coaching conversation, and to what extent.
評估標記是評估者受訓時需聆聽的指標，以判斷錄製的教練對話中展現的ICF核心能力，及其程度。
The following markers are behaviors that represent demonstration of the Core Competencies in a coaching conversation at the Professional Certified Coach (PCC) level.
以下標記是行為的具體展現，顯示在專業認證教練（PCC）級別的教練對話中實踐核心能力。
These markers support a performance evaluation process that is fair, consistent, valid, reliable, repeatable and defensible.
這些標記支持一個公平、一致、有效、可靠、可重複且可辯護的績效評估過程。
The PCC Markers may also support coaches, coach trainers and mentor coaches in identifying areas for growth and skill development in coaching at the PCC level; however, they should always be used in the context of Core Competency development.
PCC標記還可幫助教練、教練培訓師和導師教練識別在PCC級別的成長和技能發展領域；然而，它們應始終在核心能力發展的背景下使用。
The PCC Markers should not be used as a checklist in a formulaic manner for passing the PCC performance evaluation.
PCC標記不應作為通過PCC績效評估的公式化檢查清單來使用。
Competency 1: Demonstrates Ethical Practice 能力1：展現道德實踐
Familiarity with the ICF Code of Ethics and its application is required for all levels of coaching. Successful PCC candidates will demonstrate coaching that is aligned with the ICF Code of Ethics and will remain consistent in the role of coach.
所有教練級別均需熟悉ICF的道德守則及其應用。成功的PCC候選人將展示符合ICF道德守則的教練，並保持一致的教練角色。
Competency 2: Embodies a Coaching Mindset 能力2：體現教練心態
Embodying a coaching mindset—a mindset that is open, curious, flexible and client-centered—is a process that requires ongoing learning and development, establishing a reflective practice, and preparing for sessions.
體現教練心態—開放、好奇、靈活且以客戶為中心的心態—是一個需要持續學習和發展、建立反思實踐並準備會談的過程。
These elements take place over the course of a coach's professional journey and cannot be fully captured in a single moment in time.
這些元素發生在教練的職業旅程中，無法在一個單一時刻中完全捕捉到。
However, certain elements of this Competency may be demonstrated within a coaching conversation.然而，此能力的某些元素可在教練對話中展現出來。
These particular behaviors are articulated and assessed through the following PCC Markers: 4.1, 4.3, 4.4, 5.1, 5.2, 5.3, 5.4, 6.1, 6.5, 7.1, and 7.5.
這些特定行為通過以下PCC標記來表達和評估：4.1、4.3、4.4、5.1、5.2、5.3、5.4、6.1、6.5、7.1和7.5。
As with other Competency areas, a minimum number of these markers will need to be demonstrated to pass the PCC performance evaluation.
與其他能力領域一樣，必須展示至少一定數量的這些標記，才能通過PCC績效評估。
All elements of this Competency will also be evaluated in the written assessment for ICF Credentials (Coach Knowledge Assessment).
此能力的所有元素也將在ICF認證（教練知識評估）的書面評估中進行評估。
Competency 3: Establishes and Maintains Agreements能力3：建立並維持協議
3.1: Coach partners with the client to identify or reconfirm what the client wants to accomplish in this session.
3.1：教練與客戶合作以確定或重新確認客戶希望在此會談中完成的目標。
3.2: Coach partners with the client to define or reconfirm measure(s) of success for what the client wants to accomplish in this session.
3.2：教練與客戶合作，以確定或重新確認衡量成功的標準，達成客戶希望在會談中完成的目標。
3.3: Coach inquires about or explores what is important or meaningful to the client about what they want to accomplish in this session.
3.3：教練詢問或探討客戶希望在會談中完成的目標對他們的重要性或意義。
3.4: Coach partners with the client to define what the client believes they need to address to achieve what they want to accomplish in this session.
3.4：教練與客戶合作，確定客戶認為需要解決的問題，以實現其目標。
Competency 4: Cultivates Trust and Safety能力4：培養信任與安全感
4.1: Coach acknowledges and respects the client’s unique talents, insights and work in the coaching process.
4.1：教練承認並尊重客戶在教練過程中的獨特才能、見解和努力。
4.2: Coach shows support, empathy or concern for the client.
4.2：教練對客戶表達支持、同理心或關懷。
4.3: Coach acknowledges and supports the client’s expression of feelings, perceptions, concerns, beliefs or suggestions.
4.3：教練認可並支持客戶表達情感、感知、關注、信念或建議。
4.4: Coach partners with the client by inviting the client to respond in any way to the coach’s contributions and accepts the client’s response.
4.4：教練邀請客戶回應教練的貢獻，並接受客戶的回應，與客戶建立合作關係。
Competency 5: Maintains Presence 能力5：保持專注
5.1: Coach acts in response to the whole person of the client (the who).
5.1：教練根據客戶的整體來回應（“誰”）。
5.2: Coach acts in response to what the client wants to accomplish throughout this session (the what).
5.2：教練根據客戶希望在此會談中完成的目標來回應（“什麼”）。
5.3: Coach partners with the client by supporting the client to choose what happens in this session.
5.3：教練支持客戶選擇在此會談中的內容，並與客戶合作。
5.4: Coach demonstrates curiosity to learn more about the client.
5.4：教練展現出對瞭解客戶更多的好奇心。
5.5: Coach allows for silence, pause or reflection.
5.5：教練允許安靜、暫停或反思的空間。
Competency 6: Listens Actively 能力6：積極聆聽
6.1: Coach’s questions and observations are customized by using what the coach has learned about who the client is or the client’s situation.
6.1：教練的提問和觀察根據教練所了解的客戶身份或情境進行定制。
6.2: Coach inquires about or explores the words the client uses.
6.2：教練詢問或探討客戶使用的詞彙。
6.3: Coach inquires about or explores the client’s emotions.
6.3：教練詢問或探討客戶的情緒。
6.4: Coach explores the client’s energy shifts, nonverbal cues or other behaviors.
6.4：教練探討客戶的能量轉變、非語言提示或其他行為。
6.5: Coach inquires about or explores how the client currently perceives themself or their world.
6.5：教練詢問或探討客戶當前對自己或其世界的看法。
6.6: Coach allows the client to complete speaking without interrupting unless there is a stated coaching purpose to do so.
6.6：除非出於明確的教練目的，否則教練允許客戶完成發言而不打斷。
6.7: Coach succinctly reflects or summarizes what the client communicated to ensure the client's clarity and understanding.
6.7：教練簡潔地反映或總結客戶的表達，以確保客戶的清晰度和理解。
Competency 7: Evokes Awareness能力7：喚起意識
7.1: Coach asks questions about the client, such as their current way of thinking, feeling, values, needs, wants, beliefs or behavior.
7.1：教練提出有關客戶的問題，例如其當前的思維方式、情感、價值觀、需求、渴望、信仰或行為。
7.2: Coach asks questions to help the client explore beyond the client’s current thinking or feeling to new or expanded ways of thinking or feeling about themself (the who).
7.2：教練通過提問，幫助客戶超越當前的思維或情感，形成關於自己（“誰”）的新的或擴展的認知。
7.3: Coach asks questions to help the client explore beyond the client’s current thinking or feeling to new or expanded ways of thinking or feeling about their situation (the what).
7.3：教練通過提問，幫助客戶超越當前的思維或情感，形成關於其情境（“什麼”）的新的或擴展的認知。
7.4: Coach asks questions to help the client explore beyond current thinking, feeling or behaving toward the outcome the client desires.
7.4：教練通過提問，幫助客戶超越當前的思維、情感或行為，達成客戶渴望的結果。
7.5: Coach shares—with no attachment—observations, intuitions, comments, thoughts or feelings, and invites the client’s exploration through verbal or tonal invitation.
7.5：教練以不附著的方式分享觀察、直覺、評論、想法或感受，並通過語言或語調邀請客戶探索。
7.6: Coach asks clear, direct, primarily open-ended questions, one at a time, at a pace that allows for thinking, feeling or reflection by the client.
7.6：教練以清晰、直接、主要開放式的問題一次一個，並以讓客戶有思考、感受或反思的節奏進行提問。
7.7: Coach uses language that is generally clear and concise.
7.7：教練使用的語言通常是清晰且簡潔的。
7.8: Coach allows the client to do most of the talking.
7.8：教練讓客戶大部分時間進行談話。
Competency 8: Facilitates Client Growth能力8：促進客戶成長
8.1: Coach invites or allows the client to explore progress toward what the client wanted to accomplish in this session.
8.1：教練邀請或允許客戶探索在此會談中實現目標的進展。
8.2: Coach invites client to state or explore the client's learning in this session about themself (the who).
8.2：教練邀請客戶陳述或探索在此會談中關於自己的學習（“誰”）。
8.3: Coach invites the client to state or explore the client's learning in this session about their situation (the what).
8.3：教練邀請客戶陳述或探索在此會談中關於其情境的學習（“什麼”）。
8.4: Coach invites the client to consider how they will use new learning from this coaching session.
8.4：教練邀請客戶考慮如何運用此教練會談中的新學習。
8.5: Coach partners with the client to design post-session thinking, reflection or action.
8.5：教練與客戶合作，設計會談後的思考、反思或行動。
8.6: Coach partners with the client to consider how to move forward, including resources, support or potential barriers.
8.6：教練與客戶合作，考慮如何向前邁進，包括資源、支持或潛在障礙。
8.7: Coach partners with the client to design the best methods of accountability for themselves.
8.7：教練與客戶合作，設計對自己負責的最佳方法。
8.8: Coach celebrates the client’s progress and learning.
8.8：教練為客戶的進步和學習慶祝。
8.9: Coach partners with the client on how they want to complete this session.
8.9：教練與客戶合作確定如何完成此次會談。
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